Complaints

1. Tell us

Email hello@stackdmoney.com with "Complaint" in the subject. It helps if you include:

• the email address of your Stackd account;
• what happened, and when;
• what you'd like us to do.

2. What happens next

• Within 5 working days we send you a full answer. If we need longer, for example because we have to check something with a provider, we tell you why and when you'll hear from us, at most 15 working days after your email.

We handle every complaint personally, and it never affects how we treat you.

3. Payments and refunds

For the quickest help with a charge or refund, see subscriptions and refunds. If you subscribed on the web, Paddle is the seller; on iPhone, Apple; on Android, Google. We'll always help you find the right route.

4. If you're not satisfied

If you're not happy with our answer, you can contact the Belgian Consumer Mediation Service. It's free, and it either helps you itself or passes your complaint to the right body.

You can also go to court. See our terms for which courts.

5. Privacy complaints

For a complaint about your personal data, email privacy@stackdmoney.com. You can also complain to the Belgian Data Protection Authority, or the authority in your country. See our privacy policy.